The Way
We think about everything from the customer’s perspective
Elmo’s service promise is to deliver complete ICT services. For us, it does not just mean software, data centres, cloud services and the Service Desk. It means a perfectly managed customer experience.
Well-implemented ICT is about listening, learning and giving people our time. We get the most positive feedback about our ability to listen. Pretty simple in a way, isn’t it? We want to be an integral part of your work community.
We familiarise ourselves with your company’s business operations, processes, operating methods and culture. This allows us to stay up to date on your current situation, build the most effective solutions and set goals for the future together.
Expert help is always near
Once our cooperation has begun, Elmo’s entire team of experts will support you in their mission of mapping your company’s opportunities and developing the right solutions.
Our customer experience architect is responsible for the big picture and makes sure that your ICT services will develop along with the rest of your business. In everyday work and operational problems, you can get support from our easy-to-access customer service. We have an elite group of customer service professionals who genuinely want to understand your problem and solve it quickly with a human touch.
Our key principle is that our service should always leave you feeling good..
The key to success is continuous development
The only permanence is impermanence – a fact that particularly applies to our industry. This is why the continuous development of the ICT environment is a vital part of every successful company.
By being part of our partner’s business and culture, we ensure that both service solutions and user skills develop with the changing world.
We are also dare say that as your staff’s IT skills grow, so will their enthusiasm.
At Elmo, an excellent employee experience is at the heart of a high-quality customer experience
Elmo invests in a good employee experience, because we know that a healthy, motivated and enthusiastic team shines on the inside and outside and is the core of a first-class customer experience. We closely monitor both the employee and customer experience and believe in a culture of dialogue and openness. Well-being means that you can have a positive impact on the nature of your work, your development, your own organisation and society as a whole.